TERMS OF SERVICE
Jeturing Inc.
Effective Date: January 1, 2026
Last Updated: June 2026
These Terms of Service (“Terms”) constitute a binding legal agreement between Jeturing Inc., a Delaware corporation (“Jeturing,” “Company,” “we,” “us,” or “our”), and the individual or legal entity accessing, subscribing to, purchasing, or otherwise using any Jeturing products, platforms, websites, portals, software, managed services, consulting services, support services, or related offerings (“Customer,” “User,” “you,” or “your”).
These Terms govern access to and use of Jeturing’s technology and service offerings, including, without limitation, Jeturing-branded services, Sajet ERP, SEGRD, vCISO services, cloud infrastructure environments, implementation services, technical support services, cybersecurity services, integrations, portals, customer subdomains, APIs, and associated websites and applications, together with any updates, enhancements, documentation, or related services made available by Jeturing (collectively, the “Services”).
By clicking an acceptance button, checking an acceptance box, signing an Order Form, Statement of Work, or other service document, creating an account, accessing the Services, or using the Services in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you are accepting these Terms on behalf of a company, institution, government entity, or other legal person, you represent and warrant that you have full authority to bind that entity to these Terms, in which case the term “Customer” shall refer to that entity. If you do not agree to these Terms, you must not access or use the Services.
1. SERVICES
Jeturing provides software-as-a-service offerings, cloud-hosted ERP environments, cybersecurity services, managed and advisory services, infrastructure services, implementation services, custom development, integrations, consulting, and technical support under these Terms and any applicable service-specific documents.
The scope, commercial terms, deliverables, subscription details, support coverage, pricing, implementation phases, and any service-specific commitments may be described in one or more Order Forms, Statements of Work, proposals, service agreements, data processing addenda, non-disclosure agreements, service level agreements, partner agreements, billing policies, or other documents executed by the parties or incorporated by reference (collectively, the “Service Documents”).
In the event of a conflict between these Terms and a signed Service Document, the signed Service Document shall control solely with respect to the subject matter specifically addressed in that Service Document, and these Terms shall otherwise remain in full force and effect.
2. ACCOUNTS, ACCESS, AND SECURITY
To access certain Services, Customer may be required to create one or more accounts, designate administrators, provision authorized users, and maintain secure login credentials. Customer is solely responsible for maintaining the confidentiality of usernames, passwords, access tokens, API credentials, recovery methods, device access, and other authentication factors associated with its accounts, and Customer accepts full responsibility for all activity conducted through its accounts, whether by authorized users, administrators, employees, contractors, agents, or any other person obtaining access through Customer’s systems or credentials.
Customer shall implement commercially reasonable security measures appropriate to the nature of the Services and the sensitivity of the information involved, including strong password controls, multi-factor authentication where available, least-privilege user access, secure endpoint management, timely revocation of user access upon role change or separation, and other standard security practices reasonably necessary to prevent unauthorized access or misuse.
Customer shall notify Jeturing immediately upon becoming aware of any actual or suspected unauthorized access, compromise of credentials, suspicious account activity, misuse of the Services, security incident, or other event that could affect the confidentiality, integrity, or availability of the Services or Customer Data. Such notice shall be sent to [email protected] or any updated support address designated by Jeturing.
Jeturing reserves the right, in its sole but reasonable discretion and with or without prior notice where legally permitted, to suspend, restrict, freeze, investigate, or terminate any account or access to the Services if Jeturing reasonably believes that: (a) Customer or any user has violated these Terms or any applicable Service Document; (b) an account, environment, or integration poses a security risk; (c) fraud, abuse, unauthorized access, unlawful activity, or suspicious conduct is occurring or is reasonably suspected; (d) Customer has failed to make required payments when due; (e) Jeturing is required to act by applicable law, subpoena, court order, regulatory request, or legal process; or (f) continued access could expose Jeturing, Customer, other customers, or third parties to harm, liability, or operational disruption.
3. ORDERS, FEES, BILLING, AND PAYMENT
Customer agrees to pay all subscription fees, implementation fees, onboarding charges, support fees, infrastructure fees, user-based charges, customization charges, usage-based charges, taxes, pass-through charges, and any other amounts due for the Services as specified in the applicable Service Documents or in Jeturing’s then-current pricing where no signed pricing schedule applies.
Jeturing’s services may include recurring subscription charges, one-time implementation charges, professional services fees, dedicated infrastructure costs, support plan charges, and fees for modules, users, integrations, or additional functionalities not included in a base plan.
Payments may be processed through Stripe, Stripe Connect, PayPal, Azul, bank transfer, or any other payment mechanism approved by Jeturing. Billing frequency may be monthly, annual, milestone-based, usage-based, or otherwise as set forth in the applicable Service Documents. Unless otherwise expressly stated in a signed Service Document, invoices are due upon receipt.
Jeturing may issue a payment reminder after one (1) day past due and may suspend the applicable Services after two (2) days of non-payment, unless a different grace period, cure period, or suspension procedure is expressly set forth in a signed Service Document. Customer acknowledges and agrees that suspension for non-payment may result in temporary loss of access to software environments, support channels, integrations, portals, hosted systems, or related Services, and that Jeturing shall not be liable for losses arising from such suspension where Customer has failed to pay amounts when due.
All fees are non-refundable except as expressly provided in a signed Service Document or as required by applicable law. Jeturing may modify pricing for future billing periods or renewals upon at least thirty (30) days’ prior written notice, unless a different pricing commitment is stated in a signed Service Document.
All fees are exclusive of taxes, duties, levies, assessments, and governmental charges of any kind, including sales, use, value-added, withholding, or similar taxes, except taxes based solely on Jeturing’s net income. Customer is responsible for all applicable taxes associated with its purchase or use of the Services. For transactions subject to Dominican Republic tax law, ITBIS at eighteen percent (18%) shall apply where required by law.
Customer shall also be responsible, to the extent permitted by law, for reasonable collection costs, chargebacks, reversal fees, bank charges, and attorneys’ fees incurred by Jeturing in collecting overdue amounts.
4. ACCEPTABLE USE RESTRICTIONS
Customer shall use the Services only for lawful, authorized, and contractually permitted purposes. Customer shall not, and shall not permit any user or third party to: use the Services in violation of any applicable law, regulation, sanctions regime, or third-party right; attempt to gain unauthorized access to Jeturing systems, another customer’s environment, or any related network, account, credential, or data set; probe, scan, test, bypass, or undermine the security or integrity of the Services without express authorization; reverse engineer, decompile, disassemble, copy, modify, reproduce, or create derivative works of the Services except to the extent such restriction is prohibited by non-waivable applicable law; resell, sublicense, lease, distribute, assign, or otherwise make the Services available to third parties except as expressly authorized in writing by Jeturing; introduce malware, ransomware, viruses, worms, trojans, or other malicious or harmful code; interfere with the availability or performance of the Services; or use the Services to infringe, misappropriate, or violate any intellectual property, privacy, confidentiality, or other rights of any person or entity.
Jeturing may monitor compliance with these Terms to the extent reasonably necessary to protect the Services, investigate abuse, maintain security, or comply with law, provided that such monitoring does not create an affirmative duty to monitor all customer conduct.
5. CUSTOMER DATA AND INTELLECTUAL PROPERTY
As between the parties, Jeturing and its licensors retain all rights, title, and interest in and to the Services, including all software, code, designs, interfaces, workflows, architectures, trademarks, service marks, trade names, documentation, templates, processes, methods, know-how, and proprietary tools, as well as all improvements, modifications, updates, and derivative works thereof, including those relating to Sajet ERP and SEGRD.
As between the parties, Customer retains ownership of all data, content, records, files, and information uploaded to, transmitted through, stored in, or otherwise processed by the Services on Customer’s behalf (“Customer Data”). Customer hereby grants Jeturing a limited, non-exclusive, worldwide, royalty-free license to host, process, reproduce, transmit, store, back up, adapt, display, and otherwise use Customer Data solely to the extent necessary to provide, maintain, secure, support, improve, and lawfully operate the Services, to enforce these Terms, and to comply with applicable law and legal process.
Customer represents and warrants that it has all rights, consents, permissions, and legal bases necessary to provide Customer Data to Jeturing for processing in connection with the Services. Customer is solely responsible for the accuracy, quality, legality, integrity, and reliability of Customer Data and for the means by which Customer acquired Customer Data.
If Customer provides ideas, enhancement requests, suggestions, recommendations, or other feedback regarding the Services, Jeturing may use such feedback without restriction or obligation, provided that Jeturing will not publicly identify Customer as the source of such feedback without Customer’s consent.
6. THIRD-PARTY SERVICES AND DEPENDENCIES
The Services may interoperate with, integrate with, host on, rely on, or otherwise involve third-party products, services, payment processors, infrastructure providers, security tools, communication tools, ERP frameworks, or software vendors. These may include, without limitation, Stripe, PayPal, Azul, Odoo, Cloudflare, 3CX, Sophos, Veeam, Tailscale, Microsoft, and other providers used in connection with the Services.
Customer acknowledges that third-party services may be subject to separate terms, pricing, policies, technical limitations, availability constraints, and privacy practices imposed by such third parties, and Customer is responsible for complying with those third-party terms to the extent applicable to Customer’s use case. Jeturing does not control and is not responsible for third-party outages, feature changes, pricing changes, incompatibilities, service degradation, regulatory restrictions, or other failures caused by third-party providers outside Jeturing’s reasonable control.
7. SERVICE AVAILABILITY AND SUPPORT DISCLAIMER
Unless expressly set forth in a signed Service Level Agreement or comparable Service Document, Jeturing does not guarantee uninterrupted availability, uninterrupted access, or error-free operation of the Services. Customer acknowledges that the Services may be unavailable, delayed, degraded, or interrupted due to scheduled maintenance, emergency maintenance, internet failures, cloud provider outages, infrastructure incidents, software defects, security incidents, force majeure events, third-party provider failures, or other causes outside Jeturing’s reasonable control.
Support coverage, support hours, response objectives, severity levels, and escalation procedures, if any, shall be governed by the applicable Service Documents or support plan. Jeturing’s internal service descriptions reflect support tiers including basic, extended, and customized support offerings, but no specific support obligation shall apply unless commercially agreed.
8. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND JETURING DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RESULTS.
WITHOUT LIMITING THE FOREGOING, JETURING DOES NOT WARRANT THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, ACHIEVE ANY PARTICULAR BUSINESS, COMPLIANCE, SECURITY, OR OPERATIONAL RESULT, OPERATE WITHOUT INTERRUPTION, BE ERROR-FREE, BE FREE FROM HARMFUL CODE, OR BE COMPLETELY SECURE.
9. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JETURING’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, ANY SERVICE DOCUMENT, OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO JETURING DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JETURING BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF JETURING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The limitations set forth in this Section shall apply to the fullest extent permitted by law, but shall not apply to the extent liability cannot lawfully be excluded or limited, including, where applicable, liability arising from fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury caused by negligence where exclusion is legally prohibited.
10. CUSTOMER INDEMNIFICATION
Customer shall indemnify, defend, and hold harmless Jeturing Inc. and its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any and all third-party claims, actions, proceedings, damages, losses, liabilities, penalties, fines, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) Customer’s or any user’s violation of these Terms, any Service Document, or applicable law; (b) Customer Data or Customer-provided content; (c) Customer’s negligence, willful misconduct, or fraud; (d) Customer’s infringement or alleged infringement of any third-party rights; or (e) Customer’s unauthorized, improper, or unlawful use of the Services.
Jeturing reserves the right to assume exclusive control of the defense and settlement of any matter subject to indemnification by Customer, and Customer shall reasonably cooperate in that defense at Customer’s expense.
11. JETURING INTELLECTUAL PROPERTY INDEMNITY
Subject to the terms and limitations of this Agreement, Jeturing shall defend Customer against any third-party claim alleging that the Jeturing platform itself, excluding Customer Data, Customer-supplied configurations, Customer-directed modifications, and third-party components selected by Customer, directly infringes a valid United States patent, copyright, trademark, or trade secret, and Jeturing shall pay damages finally awarded against Customer by a court of competent jurisdiction or agreed in settlement by Jeturing in writing.
Jeturing’s obligations under this Section are conditioned on Customer promptly notifying Jeturing in writing of the claim, granting Jeturing sole control over the defense and settlement of the claim, and providing reasonable cooperation at Jeturing’s expense. Jeturing shall have no obligation under this Section to the extent a claim arises from: modifications not made by Jeturing; combinations of the Services with products, services, or data not supplied or approved by Jeturing; use of the Services outside the scope of applicable documentation or contractual permissions; or compliance with Customer’s designs, requirements, or instructions.
If Jeturing reasonably believes that an infringement claim under this Section is likely, Jeturing may, at its option and expense, procure the right for Customer to continue using the affected Service, modify or replace the affected Service to make it non-infringing, or terminate the affected Service and refund any prepaid fees covering the unused portion of the affected subscription term.
12. TERM, SUSPENSION, AND TERMINATION
These Terms remain effective for as long as Customer accesses or uses the Services, or for the duration of any applicable subscription term or Service Document, unless earlier terminated in accordance with these Terms or the applicable Service Documents.
Either party may terminate an applicable Service Document for material breach upon thirty (30) days’ prior written notice if the breach remains uncured at the end of that notice period, unless a different notice or cure period is expressly stated in the applicable Service Document.
Jeturing may suspend or terminate the Services immediately, in whole or in part, for non-payment, fraud, violation of acceptable use restrictions, legal or regulatory risk, security risk, unauthorized access, or any use of the Services that could reasonably expose Jeturing, other customers, or third parties to harm, liability, or disruption.
Upon expiration or termination of the applicable Services: (a) Customer’s right to access and use the affected Services shall cease, except to the extent otherwise expressly stated in writing; (b) Customer shall remain responsible for all fees and obligations accrued prior to termination; (c) Jeturing may provide a limited export window for Customer Data where required by the applicable Service Documents or internal retention rules; and (d) Jeturing may delete Customer Data after the applicable export or retention period, subject to legal obligations, archival processes, and backup cycles.
Any provisions that by their nature should survive termination shall survive, including provisions regarding payment, confidentiality, intellectual property, warranty disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.
13. DISPUTE RESOLUTION; BINDING ARBITRATION
Any dispute, claim, or controversy arising out of or relating to these Terms, any Service Document, or the use of the Services, including disputes relating to formation, validity, interpretation, performance, breach, enforcement, or termination, shall be resolved exclusively by final and binding individual arbitration, except as otherwise expressly provided below.
Such arbitration shall be administered by JAMS in accordance with its applicable commercial arbitration rules then in effect. The seat and venue of arbitration shall be New Castle County, Delaware, USA. The arbitration shall be conducted in English unless the parties agree otherwise in writing. Judgment on the arbitral award may be entered in any court of competent jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, MASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, CONSOLIDATED CLAIM, OR OTHER REPRESENTATIVE PROCEEDING, AND ALL CLAIMS MUST BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY.
A Customer or User that first accepts these Terms online may opt out of this arbitration provision by sending written notice to [email protected] within thirty (30) days after first accepting these Terms. Any opt-out notice must include the individual’s full name, company name if applicable, contact details, and a clear statement electing to opt out of arbitration. Opting out of arbitration shall not affect any other provision of these Terms.
Nothing in this Section shall prevent either party from seeking temporary, preliminary, emergency, or permanent injunctive or equitable relief in a court of competent jurisdiction, including relief relating to actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights, or from pursuing a qualifying matter in small claims court where legally available.
14. GOVERNING LAW AND JURISDICTION
These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of laws principles. For any dispute not subject to arbitration, the parties irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, USA.
15. CHANGES TO TERMS
Jeturing may revise these Terms from time to time by posting an updated version on the applicable website, portal, or Service interface and updating the “Last Updated” date. Unless a different effective mechanism is required by applicable law, the revised Terms will become effective upon posting or on the date specified in the updated version. Customer’s continued access to or use of the Services after the effective date of the revised Terms constitutes acceptance of the revised Terms. If Customer does not agree to the revised Terms, Customer must stop using the Services.
16. MISCELLANEOUS
These Terms, together with any applicable Service Documents, constitute the entire agreement between the parties with respect to the subject matter addressed herein and supersede all prior or contemporaneous oral or written discussions, proposals, understandings, or agreements relating to that subject matter.
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be enforced to the maximum extent permitted by law. No failure or delay by Jeturing in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy.
Customer may not assign or transfer these Terms or any rights or obligations hereunder without Jeturing’s prior written consent. Jeturing may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all of its assets.
Neither party shall be liable for delay or failure in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, utility failures, internet failures, pandemics, cyberattacks by third parties, governmental actions, or failures of third-party infrastructure providers.
Legal notices under these Terms must be sent in writing to [email protected] and, where applicable, to the notice address specified in the relevant Service Documents. The parties are independent contractors, and nothing in these Terms creates a partnership, joint venture, franchise, agency, fiduciary, or employment relationship between them. These Terms are for the sole benefit of the parties and do not create third-party beneficiary rights except where expressly stated otherwise.
17. CONTACT INFORMATION
Jeturing Inc.
651 N Broad St, Suite 201
Middletown, Delaware 19709
USA
Legal:[email protected]
Billing:[email protected]
Support:[email protected]
Website:jeturing.com
BY CLICKING “I AGREE,” CHECKING AN ACCEPTANCE BOX, SIGNING AN ORDER FORM OR OTHER SERVICE DOCUMENT, OR ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS SET FORTH ABOVE.
Jeturing Inc.
Effective Date: January 1, 2026
Last Updated: June 2026
These Terms of Service (“Terms”) constitute a binding legal agreement between Jeturing Inc., a Delaware corporation (“Jeturing,” “Company,” “we,” “us,” or “our”), and the individual or legal entity accessing, subscribing to, purchasing, or otherwise using any Jeturing products, platforms, websites, portals, software, managed services, consulting services, support services, or related offerings (“Customer,” “User,” “you,” or “your”).
These Terms govern access to and use of Jeturing’s technology and service offerings, including, without limitation, Jeturing-branded services, Sajet ERP, SEGRD, vCISO services, cloud infrastructure environments, implementation services, technical support services, cybersecurity services, integrations, portals, customer subdomains, APIs, and associated websites and applications, together with any updates, enhancements, documentation, or related services made available by Jeturing (collectively, the “Services”).
By clicking an acceptance button, checking an acceptance box, signing an Order Form, Statement of Work, or other service document, creating an account, accessing the Services, or using the Services in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you are accepting these Terms on behalf of a company, institution, government entity, or other legal person, you represent and warrant that you have full authority to bind that entity to these Terms, in which case the term “Customer” shall refer to that entity. If you do not agree to these Terms, you must not access or use the Services.
1. SERVICES
Jeturing provides software-as-a-service offerings, cloud-hosted ERP environments, cybersecurity services, managed and advisory services, infrastructure services, implementation services, custom development, integrations, consulting, and technical support under these Terms and any applicable service-specific documents.
The scope, commercial terms, deliverables, subscription details, support coverage, pricing, implementation phases, and any service-specific commitments may be described in one or more Order Forms, Statements of Work, proposals, service agreements, data processing addenda, non-disclosure agreements, service level agreements, partner agreements, billing policies, or other documents executed by the parties or incorporated by reference (collectively, the “Service Documents”).
In the event of a conflict between these Terms and a signed Service Document, the signed Service Document shall control solely with respect to the subject matter specifically addressed in that Service Document, and these Terms shall otherwise remain in full force and effect.
2. ACCOUNTS, ACCESS, AND SECURITY
To access certain Services, Customer may be required to create one or more accounts, designate administrators, provision authorized users, and maintain secure login credentials. Customer is solely responsible for maintaining the confidentiality of usernames, passwords, access tokens, API credentials, recovery methods, device access, and other authentication factors associated with its accounts, and Customer accepts full responsibility for all activity conducted through its accounts, whether by authorized users, administrators, employees, contractors, agents, or any other person obtaining access through Customer’s systems or credentials.
Customer shall implement commercially reasonable security measures appropriate to the nature of the Services and the sensitivity of the information involved, including strong password controls, multi-factor authentication where available, least-privilege user access, secure endpoint management, timely revocation of user access upon role change or separation, and other standard security practices reasonably necessary to prevent unauthorized access or misuse.
Customer shall notify Jeturing immediately upon becoming aware of any actual or suspected unauthorized access, compromise of credentials, suspicious account activity, misuse of the Services, security incident, or other event that could affect the confidentiality, integrity, or availability of the Services or Customer Data. Such notice shall be sent to [email protected] or any updated support address designated by Jeturing.
Jeturing reserves the right, in its sole but reasonable discretion and with or without prior notice where legally permitted, to suspend, restrict, freeze, investigate, or terminate any account or access to the Services if Jeturing reasonably believes that: (a) Customer or any user has violated these Terms or any applicable Service Document; (b) an account, environment, or integration poses a security risk; (c) fraud, abuse, unauthorized access, unlawful activity, or suspicious conduct is occurring or is reasonably suspected; (d) Customer has failed to make required payments when due; (e) Jeturing is required to act by applicable law, subpoena, court order, regulatory request, or legal process; or (f) continued access could expose Jeturing, Customer, other customers, or third parties to harm, liability, or operational disruption.
3. ORDERS, FEES, BILLING, AND PAYMENT
Customer agrees to pay all subscription fees, implementation fees, onboarding charges, support fees, infrastructure fees, user-based charges, customization charges, usage-based charges, taxes, pass-through charges, and any other amounts due for the Services as specified in the applicable Service Documents or in Jeturing’s then-current pricing where no signed pricing schedule applies.
Jeturing’s services may include recurring subscription charges, one-time implementation charges, professional services fees, dedicated infrastructure costs, support plan charges, and fees for modules, users, integrations, or additional functionalities not included in a base plan.
Payments may be processed through Stripe, Stripe Connect, PayPal, Azul, bank transfer, or any other payment mechanism approved by Jeturing. Billing frequency may be monthly, annual, milestone-based, usage-based, or otherwise as set forth in the applicable Service Documents. Unless otherwise expressly stated in a signed Service Document, invoices are due upon receipt.
Jeturing may issue a payment reminder after one (1) day past due and may suspend the applicable Services after two (2) days of non-payment, unless a different grace period, cure period, or suspension procedure is expressly set forth in a signed Service Document. Customer acknowledges and agrees that suspension for non-payment may result in temporary loss of access to software environments, support channels, integrations, portals, hosted systems, or related Services, and that Jeturing shall not be liable for losses arising from such suspension where Customer has failed to pay amounts when due.
All fees are non-refundable except as expressly provided in a signed Service Document or as required by applicable law. Jeturing may modify pricing for future billing periods or renewals upon at least thirty (30) days’ prior written notice, unless a different pricing commitment is stated in a signed Service Document.
All fees are exclusive of taxes, duties, levies, assessments, and governmental charges of any kind, including sales, use, value-added, withholding, or similar taxes, except taxes based solely on Jeturing’s net income. Customer is responsible for all applicable taxes associated with its purchase or use of the Services. For transactions subject to Dominican Republic tax law, ITBIS at eighteen percent (18%) shall apply where required by law.
Customer shall also be responsible, to the extent permitted by law, for reasonable collection costs, chargebacks, reversal fees, bank charges, and attorneys’ fees incurred by Jeturing in collecting overdue amounts.
4. ACCEPTABLE USE RESTRICTIONS
Customer shall use the Services only for lawful, authorized, and contractually permitted purposes. Customer shall not, and shall not permit any user or third party to: use the Services in violation of any applicable law, regulation, sanctions regime, or third-party right; attempt to gain unauthorized access to Jeturing systems, another customer’s environment, or any related network, account, credential, or data set; probe, scan, test, bypass, or undermine the security or integrity of the Services without express authorization; reverse engineer, decompile, disassemble, copy, modify, reproduce, or create derivative works of the Services except to the extent such restriction is prohibited by non-waivable applicable law; resell, sublicense, lease, distribute, assign, or otherwise make the Services available to third parties except as expressly authorized in writing by Jeturing; introduce malware, ransomware, viruses, worms, trojans, or other malicious or harmful code; interfere with the availability or performance of the Services; or use the Services to infringe, misappropriate, or violate any intellectual property, privacy, confidentiality, or other rights of any person or entity.
Jeturing may monitor compliance with these Terms to the extent reasonably necessary to protect the Services, investigate abuse, maintain security, or comply with law, provided that such monitoring does not create an affirmative duty to monitor all customer conduct.
5. CUSTOMER DATA AND INTELLECTUAL PROPERTY
As between the parties, Jeturing and its licensors retain all rights, title, and interest in and to the Services, including all software, code, designs, interfaces, workflows, architectures, trademarks, service marks, trade names, documentation, templates, processes, methods, know-how, and proprietary tools, as well as all improvements, modifications, updates, and derivative works thereof, including those relating to Sajet ERP and SEGRD.
As between the parties, Customer retains ownership of all data, content, records, files, and information uploaded to, transmitted through, stored in, or otherwise processed by the Services on Customer’s behalf (“Customer Data”). Customer hereby grants Jeturing a limited, non-exclusive, worldwide, royalty-free license to host, process, reproduce, transmit, store, back up, adapt, display, and otherwise use Customer Data solely to the extent necessary to provide, maintain, secure, support, improve, and lawfully operate the Services, to enforce these Terms, and to comply with applicable law and legal process.
Customer represents and warrants that it has all rights, consents, permissions, and legal bases necessary to provide Customer Data to Jeturing for processing in connection with the Services. Customer is solely responsible for the accuracy, quality, legality, integrity, and reliability of Customer Data and for the means by which Customer acquired Customer Data.
If Customer provides ideas, enhancement requests, suggestions, recommendations, or other feedback regarding the Services, Jeturing may use such feedback without restriction or obligation, provided that Jeturing will not publicly identify Customer as the source of such feedback without Customer’s consent.
6. THIRD-PARTY SERVICES AND DEPENDENCIES
The Services may interoperate with, integrate with, host on, rely on, or otherwise involve third-party products, services, payment processors, infrastructure providers, security tools, communication tools, ERP frameworks, or software vendors. These may include, without limitation, Stripe, PayPal, Azul, Odoo, Cloudflare, 3CX, Sophos, Veeam, Tailscale, Microsoft, and other providers used in connection with the Services.
Customer acknowledges that third-party services may be subject to separate terms, pricing, policies, technical limitations, availability constraints, and privacy practices imposed by such third parties, and Customer is responsible for complying with those third-party terms to the extent applicable to Customer’s use case. Jeturing does not control and is not responsible for third-party outages, feature changes, pricing changes, incompatibilities, service degradation, regulatory restrictions, or other failures caused by third-party providers outside Jeturing’s reasonable control.
7. SERVICE AVAILABILITY AND SUPPORT DISCLAIMER
Unless expressly set forth in a signed Service Level Agreement or comparable Service Document, Jeturing does not guarantee uninterrupted availability, uninterrupted access, or error-free operation of the Services. Customer acknowledges that the Services may be unavailable, delayed, degraded, or interrupted due to scheduled maintenance, emergency maintenance, internet failures, cloud provider outages, infrastructure incidents, software defects, security incidents, force majeure events, third-party provider failures, or other causes outside Jeturing’s reasonable control.
Support coverage, support hours, response objectives, severity levels, and escalation procedures, if any, shall be governed by the applicable Service Documents or support plan. Jeturing’s internal service descriptions reflect support tiers including basic, extended, and customized support offerings, but no specific support obligation shall apply unless commercially agreed.
8. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND JETURING DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RESULTS.
WITHOUT LIMITING THE FOREGOING, JETURING DOES NOT WARRANT THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, ACHIEVE ANY PARTICULAR BUSINESS, COMPLIANCE, SECURITY, OR OPERATIONAL RESULT, OPERATE WITHOUT INTERRUPTION, BE ERROR-FREE, BE FREE FROM HARMFUL CODE, OR BE COMPLETELY SECURE.
9. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JETURING’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, ANY SERVICE DOCUMENT, OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO JETURING DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JETURING BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF JETURING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The limitations set forth in this Section shall apply to the fullest extent permitted by law, but shall not apply to the extent liability cannot lawfully be excluded or limited, including, where applicable, liability arising from fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury caused by negligence where exclusion is legally prohibited.
10. CUSTOMER INDEMNIFICATION
Customer shall indemnify, defend, and hold harmless Jeturing Inc. and its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any and all third-party claims, actions, proceedings, damages, losses, liabilities, penalties, fines, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) Customer’s or any user’s violation of these Terms, any Service Document, or applicable law; (b) Customer Data or Customer-provided content; (c) Customer’s negligence, willful misconduct, or fraud; (d) Customer’s infringement or alleged infringement of any third-party rights; or (e) Customer’s unauthorized, improper, or unlawful use of the Services.
Jeturing reserves the right to assume exclusive control of the defense and settlement of any matter subject to indemnification by Customer, and Customer shall reasonably cooperate in that defense at Customer’s expense.
11. JETURING INTELLECTUAL PROPERTY INDEMNITY
Subject to the terms and limitations of this Agreement, Jeturing shall defend Customer against any third-party claim alleging that the Jeturing platform itself, excluding Customer Data, Customer-supplied configurations, Customer-directed modifications, and third-party components selected by Customer, directly infringes a valid United States patent, copyright, trademark, or trade secret, and Jeturing shall pay damages finally awarded against Customer by a court of competent jurisdiction or agreed in settlement by Jeturing in writing.
Jeturing’s obligations under this Section are conditioned on Customer promptly notifying Jeturing in writing of the claim, granting Jeturing sole control over the defense and settlement of the claim, and providing reasonable cooperation at Jeturing’s expense. Jeturing shall have no obligation under this Section to the extent a claim arises from: modifications not made by Jeturing; combinations of the Services with products, services, or data not supplied or approved by Jeturing; use of the Services outside the scope of applicable documentation or contractual permissions; or compliance with Customer’s designs, requirements, or instructions.
If Jeturing reasonably believes that an infringement claim under this Section is likely, Jeturing may, at its option and expense, procure the right for Customer to continue using the affected Service, modify or replace the affected Service to make it non-infringing, or terminate the affected Service and refund any prepaid fees covering the unused portion of the affected subscription term.
12. TERM, SUSPENSION, AND TERMINATION
These Terms remain effective for as long as Customer accesses or uses the Services, or for the duration of any applicable subscription term or Service Document, unless earlier terminated in accordance with these Terms or the applicable Service Documents.
Either party may terminate an applicable Service Document for material breach upon thirty (30) days’ prior written notice if the breach remains uncured at the end of that notice period, unless a different notice or cure period is expressly stated in the applicable Service Document.
Jeturing may suspend or terminate the Services immediately, in whole or in part, for non-payment, fraud, violation of acceptable use restrictions, legal or regulatory risk, security risk, unauthorized access, or any use of the Services that could reasonably expose Jeturing, other customers, or third parties to harm, liability, or disruption.
Upon expiration or termination of the applicable Services: (a) Customer’s right to access and use the affected Services shall cease, except to the extent otherwise expressly stated in writing; (b) Customer shall remain responsible for all fees and obligations accrued prior to termination; (c) Jeturing may provide a limited export window for Customer Data where required by the applicable Service Documents or internal retention rules; and (d) Jeturing may delete Customer Data after the applicable export or retention period, subject to legal obligations, archival processes, and backup cycles.
Any provisions that by their nature should survive termination shall survive, including provisions regarding payment, confidentiality, intellectual property, warranty disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.
13. DISPUTE RESOLUTION; BINDING ARBITRATION
Any dispute, claim, or controversy arising out of or relating to these Terms, any Service Document, or the use of the Services, including disputes relating to formation, validity, interpretation, performance, breach, enforcement, or termination, shall be resolved exclusively by final and binding individual arbitration, except as otherwise expressly provided below.
Such arbitration shall be administered by JAMS in accordance with its applicable commercial arbitration rules then in effect. The seat and venue of arbitration shall be New Castle County, Delaware, USA. The arbitration shall be conducted in English unless the parties agree otherwise in writing. Judgment on the arbitral award may be entered in any court of competent jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, MASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, CONSOLIDATED CLAIM, OR OTHER REPRESENTATIVE PROCEEDING, AND ALL CLAIMS MUST BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY.
A Customer or User that first accepts these Terms online may opt out of this arbitration provision by sending written notice to [email protected] within thirty (30) days after first accepting these Terms. Any opt-out notice must include the individual’s full name, company name if applicable, contact details, and a clear statement electing to opt out of arbitration. Opting out of arbitration shall not affect any other provision of these Terms.
Nothing in this Section shall prevent either party from seeking temporary, preliminary, emergency, or permanent injunctive or equitable relief in a court of competent jurisdiction, including relief relating to actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights, or from pursuing a qualifying matter in small claims court where legally available.
14. GOVERNING LAW AND JURISDICTION
These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of laws principles. For any dispute not subject to arbitration, the parties irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, USA.
15. CHANGES TO TERMS
Jeturing may revise these Terms from time to time by posting an updated version on the applicable website, portal, or Service interface and updating the “Last Updated” date. Unless a different effective mechanism is required by applicable law, the revised Terms will become effective upon posting or on the date specified in the updated version. Customer’s continued access to or use of the Services after the effective date of the revised Terms constitutes acceptance of the revised Terms. If Customer does not agree to the revised Terms, Customer must stop using the Services.
16. MISCELLANEOUS
These Terms, together with any applicable Service Documents, constitute the entire agreement between the parties with respect to the subject matter addressed herein and supersede all prior or contemporaneous oral or written discussions, proposals, understandings, or agreements relating to that subject matter.
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be enforced to the maximum extent permitted by law. No failure or delay by Jeturing in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy.
Customer may not assign or transfer these Terms or any rights or obligations hereunder without Jeturing’s prior written consent. Jeturing may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all of its assets.
Neither party shall be liable for delay or failure in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, utility failures, internet failures, pandemics, cyberattacks by third parties, governmental actions, or failures of third-party infrastructure providers.
Legal notices under these Terms must be sent in writing to [email protected] and, where applicable, to the notice address specified in the relevant Service Documents. The parties are independent contractors, and nothing in these Terms creates a partnership, joint venture, franchise, agency, fiduciary, or employment relationship between them. These Terms are for the sole benefit of the parties and do not create third-party beneficiary rights except where expressly stated otherwise.
17. CONTACT INFORMATION
Jeturing Inc.
651 N Broad St, Suite 201
Middletown, Delaware 19709
USA
Legal:[email protected]
Billing:[email protected]
Support:[email protected]
Website:jeturing.com
BY CLICKING “I AGREE,” CHECKING AN ACCEPTANCE BOX, SIGNING AN ORDER FORM OR OTHER SERVICE DOCUMENT, OR ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS SET FORTH ABOVE.